We recommend reading Azvalor Asset Management SGIIC SA’s Regulation for Investor Protection, which regulates its Client Services activity as well as the claims and complaints procedure (Investor Protection Regulation).
Once a complaint has been submitted to the Customer Service Department, if the response is not satisfactory or if the legally established period has elapsed without a response being received, the customer may refer the matter to the complaints services of the financial supervisory authorities. To do so, it is necessary to have first contacted the Customer Service Department.
Complaints may be submitted to the National Securities Market Commission, the Bank of Spain, or the Directorate-General for Insurance and Pension Funds, which will act in accordance with the single point of contact system, forwarding the complaint to the competent authority. In the case of the Company, the competent authority will generally be the National Securities Market Commission.
Clients may present their claims or complaints in the first instance to the Azvalor Asset Management SGIIC, S.A. Client Services manager:
Tel. 91 737 44 40 Fax. 91 737 44 41
Monday to Friday from 9:00h to 19:00h
Paseo de la Castellana, 110
3ª planta – 28046 – Madrid
sac@azvalor.com
The Customer Service Department shall resolve complaints and claims within a maximum period of one month from their submission, in accordance with the applicable regulations.
Regulatory references:
on measures for the reform of the financial system
on customer service departments and services and the customer ombudsman of financial institutions
approving the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws
on the distance marketing of financial services to consumers
regulating the procedure for submitting complaints to the complaints services of the Bank of Spain, the National Securities Market Commission, and the Directorate-General for Insurance and Pension Funds
regulating customer service functions
Azvalor Asset Management SGIIC SA classifies all of its investors as “Retail Clients”, in accordance with the information provided in the investor registration and in compliance with the provisions of article 78 bis of Securities Market Law 24/1998 of 28 July, for the purposes of the underwriting of units of collective investment institutions that they carry out with our company.
Likewise, we advise you that, in accordance with the legislation in force, you may change the Mifid category and be considered a “Professional Client” if you wish, which would provide you with a lower degree of protection.
