azValor Asset Management SGIIC SAU has a Customer Ombudsman whose role is described in our Customer Ombudsman Regulation - which we recommend you read. It regulates the activity of the Customer Ombudsman as well as the procedure for presenting and processing claims and complaints.
Once a claim is made to the Customer Ombudsman, if a response has not been satisfactory or if two months have passed since the presentation of the claim without any response being received, the client can notify the CNMV INVESTOR SERVICE OFFICE, located at C/Edisón 4, 28006 Madrid.